Effective Date: December 19, 2025
Kessari Crest Inc. is committed to delivering executive-level consulting, strategic oversight, and governance solutions with professionalism, integrity, and long-term partnership in mind. Because our services involve customized planning, executive advisory, research, and professional expertise, refunds are governed by the following policy.
1. Professional Services
Kessari Crest Inc. provides customized professional services, including but not limited to:
- Corporate Consulting
- Strategic Planning & Direction
- Structural & Organizational Support
- Executive Advisory Services
- Governance & Oversight Consulting
- Enterprise-Level Business Strategy
Due to the customized nature of these services, completed professional services are non-refundable.
2. Deposits & Retainers
Any consultation fee, project deposit, onboarding fee, or retainer paid to reserve services or begin work is non-refundable.
These payments compensate for scheduling, executive planning, research, administrative preparation, and the allocation of professional resources.
3. Consulting Engagements
Once a consultation, advisory session, or strategic planning engagement has been conducted, payment for that service is considered fully earned and is non-refundable.
Clients may request to reschedule an appointment by providing at least 24 hours’ advance notice.
Appointments cancelled with less than 24 hours’ notice or missed without prior communication may be forfeited.
4. Strategic Planning & Custom Deliverables
Strategic plans, governance recommendations, organizational assessments, reporting structures, implementation roadmaps, and other customized deliverables are created specifically for each client.
Because these materials are developed exclusively for the purchasing client and cannot be reused or resold, payments for completed milestones, delivered reports, or completed project phases are non-refundable.
5. Ongoing Advisory & Retainer Services
For recurring advisory or oversight engagements:
- Clients may cancel future services by providing written notice before the next scheduled billing cycle.
- Cancellation does not entitle the client to a refund for services already performed during the current engagement period.
- Any completed work or outstanding invoices remain payable according to the applicable service agreement.
6. Billing Errors
If you believe you have been charged in error, please notify Kessari Crest Inc. within 7 calendar days of the transaction.
Verified billing errors will be corrected promptly, and any approved refund will be issued using the original method of payment whenever possible.
7. Client Satisfaction
We value long-term relationships and encourage clients to communicate any concerns regarding our services as soon as possible.
When appropriate, Kessari Crest Inc. may offer additional consultation, clarification, revisions, or other reasonable solutions to address concerns before considering any refund request.
8. Exceptional Circumstances
Refund requests that fall outside this policy may be reviewed individually.
Approval of any exception is at the sole discretion of Kessari Crest Inc. and does not establish a continuing policy or obligation for future engagements.
9. Payment Disputes
Clients agree to contact Kessari Crest Inc. before initiating a payment dispute or chargeback with their financial institution.
We are committed to resolving legitimate concerns professionally and efficiently. Chargebacks initiated for services already rendered may constitute a breach of the applicable consulting or service agreement.
10. Contact
Questions regarding this Refund Policy may be submitted using the contact information available on the Kessari Crest Inc. website.
By engaging Kessari Crest Inc. for professional services, you acknowledge that you have read, understood, and agree to this Refund Policy.